PIAM in Pediatrics: Protecting the Smallest Patients with the Smartest Access Control

In Pediatric Care, Security Must Be Gentle—and Impeccable

Hospitals are designed to heal, but pediatric hospitals are designed to protect innocence. Every hallway echoes with both courage and fragility. In this space, the stakes are higher—not just because lives are at risk, but because those lives are young, vulnerable, and dependent on adults for everything.

So when it comes to securing pediatric facilities, the margin for error doesn’t exist.

You can’t ask for trust. You have to engineer it.

At Soloinsight, we believe that protecting children starts with controlling who can go where, when, and why—without ever interrupting care or compassion. That’s why our CloudGate PIAM platform has become the invisible backbone of pediatric security.

Because when your smallest patients need the greatest protection, identity is everything.

Pediatric Hospitals: A Unique Security Challenge

Pediatric environments come with complexities no other healthcare facility faces:

• Constant movement between wards and family spaces

• High volume of family visitors—sometimes multiple caregivers per patient

• Emotional volatility in both children and adults

• Staff rotations that include trainees, pediatricians, therapists, volunteers

• Special needs units with strict psychological safety requirements

And perhaps most challenging: children cannot protect themselves.

They don’t know who should be in the room. They won’t challenge unauthorized presence. That responsibility falls entirely on your access system.

And legacy systems—badges, sign-in sheets, security guards—simply can’t scale that responsibility fast enough.

PIAM in Pediatrics: Protecting Patients Through Role-Aware Identity

CloudGate PIAM approaches this problem differently. It doesn’t rely on assumptions. It verifies every identity, every action, and every access point in real time.

In a leading children’s hospital that deployed CloudGate:

• Staff access rules changed automatically based on shift

• Volunteers were restricted to playrooms and public wings

• Clinical teams received temporary elevation only during critical care transfers

• Family members received zone-limited access, updated hourly

In just one month, unauthorized entries to sensitive areas dropped by 93%.

Security didn’t need more rules. It needed more intelligence.

TRA Face ID: When Every Second and Every Smile Counts

No child wants to see a badge reader. No parent wants delays at the NICU door. And no nurse wants to dig through layers of authentication when a child is in pain.

CloudGate’s TRA Face ID is the solution:

• Fully contactless access—ideal for hygiene and speed

• Recognizes clinicians and caregivers through PPE and masks

• Supports multi-factor identity without any active step from the user

• Records every entry with time, zone, and biometric signature

In one neonatal intensive care unit (NICU), the switch to Face ID reduced door-time lag by 22 seconds per access. That translated into dozens of hours saved per week—all reinvested in care.

Family and Visitor Access: Personalized, Secure, and Emotionally Sensitive

In pediatric care, family is part of the treatment. But that doesn’t mean every family member should have unrestricted access.

CloudGate offers:

• Pre-registration of visitors with background screening

• Smart credential generation sent via SMS or mobile app

• Time-bound and zone-restricted access tied to the patient’s current care plan

• Automated revocation upon patient discharge or transfer

• Red flag alerts if visitors attempt access to unassigned areas

The experience for families is still warm and welcoming. But behind the scenes, identity enforcement is unwavering.

Because safety shouldn’t feel cold. It should feel effortless.

Emergency Response: Real-Time Access Control that Doesn’t Wait for the Incident Report

Pediatric hospitals are no strangers to:

• Child abduction risks

• Aggressive visitor behavior

• Medical emergencies requiring cross-departmental coordination

• Natural disasters disrupting normal security patterns

CloudGate’s Emergency Mode activates based on predefined triggers:

• Access rules change instantly based on threat type

• Security teams receive real-time dashboards of who is inside and where

• Law enforcement or medical response teams can be issued emergency credentials with geo-fenced, time-limited access

• All activity is logged, matched biometrically, and exported for compliance

In a real-world drill involving a child protection alert, CloudGate allowed one facility to lock down pediatric exits, activate surveillance, and isolate access—all in under 17 seconds.

Because hesitation in a crisis is simply not an option.

Integrations that Support the Whole Care Ecosystem

CloudGate doesn’t replace your existing systems—it enhances them:

• Syncs with Electronic Medical Records (EMR) to adjust access based on patient location

• Connects with nurse scheduling tools to enforce identity only during approved shifts

• Integrates with hospital paging and alert systems for instant role activation

• Pulls HR compliance data to limit access for lapsed certifications or training

One children’s hospital used CloudGate to align pharmacy access with live licensing databases, ensuring only pharmacists with active pediatric drug certification could enter and dispense.

Zero errors. Full compliance. Total control.

Special Use Case: Behavioral Health & Autism Units

Security in pediatric behavioral health isn’t about keeping people out—it’s about creating a space where everyone is safe inside.

CloudGate allows:

• Soft door modes for non-threatening entry sounds

• Zone alerts that are behavioral-trigger aware

• Discreet panic alert integration with mobile apps

• Identity tracking that minimizes staff interruption but maximizes accountability

Children with autism or PTSD require environments free of unnecessary disruptions. CloudGate enforces access rules without harsh interactions.

The result? Calm, protected, compliant environments—by design.

Staff Empowerment Without Sacrificing Safety

Great security never feels like a barrier. It feels like trust.

For pediatric care teams:

• CloudGate provides access that adapts to shift changes and emergencies

• Reduces reliance on plastic badges or temporary paper codes

• Enables seamless transitions between departments without escalation

• Logs every action automatically for performance and compliance reviews

One nurse said, “I no longer worry about finding the right key or code. I just walk through the door, and it knows who I am, what I need, and where I’m allowed to go.”

That’s not surveillance. That’s empowerment.

Regulatory Confidence: Designed for HIPAA, Joint Commission, and CMS

Child patient privacy and safety are among the most tightly regulated aspects of healthcare. CloudGate was built to ensure:

• Every access event is logged with time, location, and identity

• Audit reports can be exported instantly, per department or case

• Access to sensitive data and zones is time-limited and revocable

• Compliance with federal, state, and internal governance frameworks

During a Joint Commission audit at one partner facility, CloudGate generated:

• 45 days of biometric access logs

• Visitor compliance statistics

• Emergency event access behavior

• Credential management documentation

All in under 90 seconds. The auditor’s response? “This is what every hospital should have.”

The Power of Invisible Design

Steve Jobs once said, “Design is not just what it looks like and feels like. Design is how it works.”

CloudGate PIAM for pediatrics is design you don’t see—but you feel every second:

• In the confidence of a caregiver walking through a sterile zone

• In the peace of mind of a parent stepping into a NICU

• In the calm precision of a lockdown that unfolds without panic

• In the joy of a child who never sees the security but always lives in its safety

When security becomes seamless, children can focus on healing—and care teams can focus on doing what they do best.

Contact Soloinsight for a Personalized Demo

Do you manage or support a pediatric hospital or healthcare system?Are you ready to transform your identity infrastructure into a silent guardian for your smallest patients?

Contact Soloinsight today for a personalized demo of CloudGate PIAM. See how logic-based, compassionate security can elevate pediatric care—and deliver safety with soul.

Schedule a Demo