Hybrid Work, Unified Security: PIAM in the Future Workplace

Introduction: Work Is No Longer a Place 

It’s 2025, and the way we work has changed—permanently. The office is no longer a single, fixed location. It's a network of spaces: corporate headquarters, home offices, co-working hubs, airport lounges, and coffee shops. The pandemic accelerated the rise of hybrid work, and now, it's not just a trend—it's the default. 

But while flexibility has flourished, so have the security challenges. How do you protect a workforce that’s everywhere? How do you verify identities, control physical access, and maintain compliance when employees, contractors, and visitors flow between physical and virtual realms? 

The answer lies in Physical Identity and Access Management (PIAM)—the cornerstone of the unified security model for the hybrid enterprise. And powering this transformation is Soloinsight’s CloudGate PIAM platform, an integrated, intelligent, and cloud-native solution engineered for the hybrid era. 

The Security Gaps of Hybrid Work 

Hybrid work has delivered benefits in productivity, work-life balance, and cost savings. But it has also exposed organizations to new vulnerabilities: 

• Unsecured home environments 

• Unvetted third-party contractors 

• Unmonitored access to corporate facilities 

• Siloed physical and digital identity systems 

• Manual processes that don’t scale with distributed teams 

Organizations are struggling to answer one simple but vital question: “Who is in my building, and should they be there?” 

PIAM answers this question by unifying identity data across platforms, facilities, and user types—ensuring that every person, at every location, is continuously verified, authenticated, and authorized. 

Enter CloudGate: The PIAM Platform for a Hybrid World 

Unified Security for Hybrid Workplaces with Modern PIAM

Soloinsight’s CloudGate PIAM is purpose-built for the modern enterprise. It doesn’t just control access—it connects people, policies, and places through a single platform. 

Key features include: 

• Cloud-native identity orchestration 

• Role-based, real-time access provisioning 

• Facial recognition via TRA Face ID 

• Wallet-based credentials (Apple & Google-compatible) 

• Remote contractor onboarding and vetting 

• Real-time policy adjustments for hybrid scenarios 

• Global compliance and audit trail management 

By integrating with HRIS, ITSM, visitor, and security systems, CloudGate creates a 360° view of physical identity—on-premises, remote, or in transit. 

Case Study: A Fortune 100 Adapts to Hybrid Reality 

A major global consulting firm with over 120,000 employees across 70 countries turned to CloudGate during their transition to hybrid work. 

Before CloudGate: 

• Legacy badge systems managed on-prem 

• Contractors required physical presence for onboarding 

• Separate logins for office and digital environments 

• Visitor logs were maintained manually at each location 

After CloudGate: 

• Biometric and wallet-based credentials replace badges 

• Contractors pre-vetted via APIs and mobile credentialed remotely 

• Unified access to hybrid workspaces—from WeWork pods to executive lounges 

• Real-time logs, reports, and anomaly alerts accessible across all regions 

The result? 98% reduction in unauthorized access attempts, a 42% drop in compliance violations, and a hybrid experience that felt secure and seamless. 

TRA Face ID: From Office to Anywhere 

Facial recognition is no longer confined to fixed turnstiles or entry kiosks. With TRA Face ID, CloudGate enables facial verification across contexts: 

• HQ Entry Points: Touchless, quick, and fully integrated with access logs 

• Remote Kiosks: Used in satellite offices and co-working spaces 

• Mobile Device Cameras: Used during contractor or employee onboarding 

• Visitor Check-In Tablets: Streamlined guest authentication with audit trails 

Whether someone is entering the NYC office, logging into a secure remote workstation, or accessing a restricted area at a client site, their face becomes their universal pass. 

And with liveness detection, anti-spoofing, and GDPR-compliant privacy protocols, organizations can trust that identity is always genuine and secure. 

Mobile Wallet Credentials: Physical Access Meets Digital Convenience 

Employees shouldn’t have to carry keycards—or worse, remember passwords. With CloudGate’s mobile credentialing system: 

• Credentials are issued directly to Apple or Google Wallets 

• Employees use their smartphones to access buildings, turnstiles, lockers, and garages 

• Temporary credentials can be issued for contractors, guests, or interns 

• All access is governed by location, time, and role policies 

These digital credentials: 

• Can be remotely deactivated 

• Work offline in emergency scenarios 

• Are more secure than traditional cards due to biometric tie-ins 

• Enable self-service onboarding 

For a hybrid workforce, mobile credentials are the bridge between freedom and accountability. 

Unifying Physical and Digital Identities 

In most companies, digital identity lives in the IT department, while physical access lives in facilities or security. This split is a disaster waiting to happen—especially in hybrid work models. 

CloudGate bridges this gap: 

• Syncs with Microsoft Entra ID, Okta, Workday, SAP, ServiceNow, and more 

• Automatically provisions or revokes access when someone is hired, promoted, or offboarded 

• Detects conflicts between system roles and physical permissions 

• Ensures that remote workers can’t access physical facilities unless explicitly authorized 

This integration ensures that identity is no longer scattered—it’s centralized, managed, and aligned across all systems. 

Contractors and Temporary Staff: Hybrid's Hidden Risk 

The rise of hybrid work has brought a rise in freelancers, vendors, and gig-based contractors. Many of them never set foot in corporate HQ—but still need access to buildings, labs, or restricted zones. 

CloudGate’s Contractor Management Module solves this: 

• Contractors are onboarded via API or self-service portal 

• Background checks and certifications are uploaded and verified 

• Credentials are issued to wallets or devices and expire automatically 

• Compliance reports are generated in real time 

Even in a hybrid model, you never lose control of who’s in your space. 

Compliance Made Easy, Even in Distributed Environments 

Managing compliance across locations is difficult enough—hybrid work complicates it further. 

CloudGate simplifies compliance by: 

• Logging every physical access event, linked to a verified identity 

• Offering pre-built templates for HIPAA, GDPR, CCPA, and FedRAMP audits 

• Triggering alerts for anomalies—like dual access attempts in different cities 

• Managing consent for biometric and location data 

This means compliance officers no longer have to chase down logs or explain data gaps—they get on-demand visibility across the entire enterprise. 

The Hybrid Visitor Experience: Instant, Secure, Professional 

In the future workplace, visitors aren’t just vendors or clients—they’re partners, interviewees, collaborators, and hybrid team members. 

CloudGate enables: 

• Pre-registered visitors to receive credentials via email or text 

• Face ID check-ins via tablet or mobile devices 

• Automated NDA signing and safety training completion 

• Real-time host notifications and visitor tracking 

No more long lines. No clipboards. Just seamless, secure hospitality—anywhere your workforce operates. 

PIAM Analytics: Visibility Across the Hybrid Landscape 

When your workforce is spread across cities, countries, and time zones, you need data to drive decisions. 

CloudGate’s analytics engine provides: 

• Heatmaps of physical occupancy 

• Real-time alerts of unauthorized or unusual access 

• Contractor compliance tracking 

• Access efficiency metrics for physical and mobile credentials 

These insights don’t just strengthen security—they help optimize real estate usage, staffing models, and employee productivity. 

Roadmap: How to Deploy PIAM in a Hybrid Enterprise 

1. Conduct an access audit across all office and remote hubs 

2. Select key pilot sites—one HQ, one co-working, one home-visit team 

3. Deploy biometric and mobile wallet credentials 

4. Integrate CloudGate with HR, IT, and Facilities systems 

5. Train employees, contractors, and reception teams 

6. Scale policies globally using CloudGate’s centralized management console 

Soloinsight’s deployment and strategy teams support enterprises through every phase. 

Conclusion: Hybrid Work Demands Hybrid Security 

The hybrid workplace is here to stay. But freedom doesn’t have to come at the cost of security. With CloudGate PIAM, organizations can protect what matters—people, property, and data—without slowing down innovation. 

This isn’t just about managing access. It’s about redefining trust in a decentralized world. A world where presence, not passwords, defines identity. Where mobility meets compliance. And where every access decision is driven by intelligence—not inconvenience. 

Secure Your Hybrid Workforce with Soloinsight 

Don’t let hybrid work become hybrid risk. Let CloudGate unify your security posture across every space, role, and device. 

🔐 Request a personalized demo today at www.soloinsight.com Discover how the power of PIAM meets the future of work—only with Soloinsight. 

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