Prescription for Security: PIAM Cures Compliance Pain in Pharma

Compliance in Pharma Isn’t a Requirement. It’s a Lifeline.

In the pharmaceutical industry, trust is manufactured as carefully as the medicine itself.

Every cleanroom, every clinical trial vault, every shipping dock—each is governed by strict compliance regulations that protect not only intellectual property, but human life. One misstep, one gap, one unaccounted entry, and the results can be catastrophic: lost data, failed inspections, revoked licenses, reputational damage.

This is an industry where the margin for error is microscopic. And yet, many of the access systems used to secure the spaces behind those white coats? Antiquated. Fragmented. Vulnerable.

Badge printers. Paper logs. Manual checklists.

A top-ten global pharmaceutical company decided that was no longer acceptable. They needed a solution that could handle security, compliance, and speed—all in one platform.

So, they prescribed something radical.

They prescribed intelligence.

They implemented Soloinsight’s CloudGate PIAM platform to automate, simplify, and revolutionize how physical identity and access were managed across the enterprise.

CloudGate transformed compliance from a reactive process into an automated, intelligent, and auditable ecosystem that aligns with the precision of pharmaceutical science itself.

The Disease: Friction, Inconsistency, and Blind Spots

The compliance team’s days were spent putting out fires:

• A vendor left with their badge still active.

• A technician accessed a biocontainment area without updated training.

• Audit logs were inconsistent across regional facilities.

• There was no real-time way to verify who was in a restricted lab—right now.

It wasn’t that they lacked policies. They lacked visibility. They had procedures. But not proof.

And when the FDA came calling—or worse, the DEA—the organization had to scramble.

That’s not sustainable in a business where a single audit failure could halt production worth millions. Lack of centralized visibility created operational blind spots that threatened not just compliance, but the integrity of pharmaceutical production itself.

The Cure: Physical Identity and Access Management (PIAM)

CloudGate wasn’t just deployed to modernize doors. It was deployed to create compliance by design.

With CloudGate:

• Every person, badge, biometric scan, training record, and access log became part of a living, breathing identity profile.

• Access was granted based on real-time compliance status—not outdated lists or pre-set badges.

• Approvals, revocations, and restrictions were all centralized and automated.

It didn’t just work better. It made compliance effortless. By embedding compliance directly into access workflows, CloudGate eliminates human error while delivering continuous audit readiness across the enterprise.

Cleanroom-Grade Biometric Access with TRA Face ID

In a pharma production zone, physical keys and PINs aren’t just inefficient—they’re unsanitary.

With TRA Face ID, CloudGate enabled touchless access in sterile environments, using advanced liveness detection and AI-enhanced facial recognition.

• Employees no longer touched shared devices.

• Visitors were enrolled quickly, without handling cards or kiosks.

• Every access event was logged with high confidence—who, when, where, and why.

Example: In a biotech packaging plant, a badge system was replaced by TRA Face ID. Within 30 days:

• Entry errors dropped by 89%

• Unauthorized piggybacking fell to zero

• Compliance logs showed 100% traceability for high-security rooms

TRA Face ID wasn’t just a replacement. It was a redesign of trust. This biometric transformation turned access control into a compliance advantage, combining hygiene, accuracy, and accountability in one frictionless process.

Mobile Credentials for a Mobile Workforce

The pharmaceutical workforce is more dynamic than ever. From R&D staff crossing campuses to regulatory teams visiting partner labs, identity must be as mobile as the people it protects.

CloudGate issued digital badges to mobile wallets, secured by biometrics and updated in real time.

• Roles changed? Access changed.

• A facility went into audit lockdown? Credentials auto-adjusted.

• Device lost? The badge was revoked in seconds, remotely.

No badge printers. No shipping delays. No IT tickets.

Just seamless, secure, compliance-aware identity—anytime, anywhere. Mobile-first identity ensures pharmaceutical mobility without compromising traceability or regulatory control.

Contractor Access That Writes Its Own Rules

Clinical equipment vendors. Biohazard disposal partners. Temporary cleanroom calibration specialists.

Every pharmaceutical company depends on contractors. And every contractor introduces risk.

Previously, contractors were tracked manually. Spreadsheets were updated sporadically. Sometimes, offboarding never happened.

CloudGate rewrote that script.

• Contractors self-register through secure portals.

• Background checks, certifications, and NDAs are validated digitally.

• No compliance? No access. Period.

• Access automatically expires with the contract.

At one regional site, CloudGate cut contractor processing time by 70% and eliminated 100% of expired badge-related violations.

Now, compliance wasn’t something teams enforced. It was something the system ensured. By automating contractor access, CloudGate transforms third-party management from a compliance risk into a fully governed, self-correcting system.

Real-Time Monitoring Meets Regulatory Readiness

Audit logs used to be scattered—one format for corporate, another for R&D, another for regional plants.

CloudGate unified it all.

From a single dashboard, compliance leaders could:

• View access history across every facility

• Export logs for audit submission—pre-formatted for FDA, DEA, and ISO standards

• See anomalies flagged by AI (e.g., repeated failed entries, odd time patterns)

• Track training expiration and proactively suspend lab access if certifications lapsed

When auditors requested a week’s worth of access logs for a controlled substance vault? They got them in seconds.

When asked to prove that every contractor on-site last month had passed GMP training?It was a two-click answer. This centralization of access data delivers instant audit readiness—reducing preparation time while strengthening regulatory confidence.

Applying Zero Trust to GxP Environments

“Trust but verify” no longer cuts it in pharma. CloudGate adopted a Zero Trust model, purpose-built for high-stakes compliance.

• Every person, every entry, every minute—verified, contextual, and revocable

• Access only granted based on live role, training, and clearance

• Changes take effect instantly, across sites and teams

In a sterile compounding lab, a single revoked credential once took 48 hours to update. Now, it’s instantaneous. And audit teams sleep better because of it. Zero Trust PIAM establishes the foundation for continuous validation in GxP-regulated facilities—ensuring no credential is trusted by default.

Intelligence That Learns With You

CloudGate doesn’t just enforce rules—it learns.

• Which facilities have the most frequent failed access attempts?

• Which employees repeatedly try to enter restricted rooms outside shift hours?

• Which vendors seem to require constant access resets?

With this insight, leaders can refine SOPs, redesign access zones, and proactively close

gaps before violations happen.

That’s not just compliance. That’s compliance with foresight. Predictive analytics in CloudGate turns compliance from reactive oversight into proactive risk prevention.

Results That Speak for Themselves

After six months of CloudGate deployment:

• Access violations dropped by 92%

• Contractor clearance times cut from 3 days to under 12 hours

• Audit readiness scores improved by 35%

• Employee satisfaction with access systems rose by 48%

But the biggest shift? Security no longer felt like a burden. It felt like part of the process. Part of the science. Quantifiable outcomes prove that intelligent access management can simultaneously improve compliance, safety, and user experience.

Conclusion: Treating the Cause, Not the Symptom

Steve Jobs said that simple can be harder than complex—that getting it right means going deep.

That’s what this pharmaceutical leader did. They didn’t patch the problem with more locks. They went to the root.

They made identity intelligent. They made compliance automatic. They made security feel inevitable, not interruptive.

Soloinsight’s CloudGate PIAM platform wasn’t just another system. It became part of the organization’s DNA.

Because in pharma, safety and science walk hand in hand. And now, access walks with them. When compliance becomes seamless, trust becomes measurable—and that’s how the pharmaceutical industry secures the future of medicine.

Contact Soloinsight for a Personalized Demo

If you’re ready to simplify compliance, modernize access, and make security work with—not against—your pharmaceutical mission, CloudGate is your formula.

Contact Soloinsight today to schedule a personalized demo of our PIAM platform. Let’s cure your access pain—and unlock your operational potential.

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